All orders are shipped from our studio in Antalya and we ship worldwide using local postal service or DHL.
All packages have track and trace. Tracking information with be sent to you in a separate e-mail from our customer care team.
We dispatch all orders within 1-2 weeks.
Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.
We can’t take responsibility for any delays out of our control, like customs delays etc.
All shipping costs will be shown upon checkout, however please be advised that local taxes and import duties may apply and is not included in the shipping costs.
KleoCo gladly accept returns but no later than 14 days from the date of receipt. Items should be returned new, unused.
KleoCo will refund the full amount of the returned products. Shipping cost and all other expenses are covered by the customer.Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.
If you wish to return your order, please contact us by email with your order number and the reason for returning. Please contact us at firstname.lastname@example.org before sending back the item, and we will provide you with directions for return. Please note that expense for the return shipment is paid by you.
Please note that it can take up to 14 business days for the refund to appear in your account. We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent.
Please remember to keep your post office receipt as a documentation that the goods have been sent.